Staffing and Scheduling Methodologies

Jody Crane, MD, MBA, covers the academic principles for Queuing Theory, Lean Principles and the Theory Of Constraints (TOC).

About The Course

This is the mandatory pre-work for Jody Crane’s ACEP EDDA – Staffing and Scheduling Methodologies sessions related to queuing theory and Lean Healthcare that will greatly enhance the attendee’s acquisition of the material presented and allow for workshop activities that are a better use of classroom time.

While the responsibilities of an ED director can be demanding, perhaps most daunting is addressing staffing and scheduling. ED leaders must define the right mix of physicians and advanced practice providers (APPs) and optimize provider productivity to ensure efficient care, satisfied patients, and proper revenue/cost. Patient demand and operational efficiency drive staffing demands and the derived schedule must ensure optimal throughout, provider wellness, and cost efficiency.

During the first part of the program,  presenter will engage the participants in a discussion that will define staffing needs based on demand patterns, skill mix, and productivity targets and methodologies, including the influence of scribes and how to consider staffing changes.

The second portion of the program will comprise an interactive workshop, during which the participants will work through a simulated staffing problem and apply the lessons learned. Students will be required to calculate an optimized demand profile, determine the mix of providers, and create a sample schedule based on the available number of FTEs.

Your Instructor

Joseph T. Crane, MD, MBA

Joseph T. Crane, MD, MBA

Dr. Crane is currently the chief clinical officer for emergency medicine for TeamHealth where he supports clinical quality and safety for the company’s emergency medicine service line, performance improvement and innovation initiatives, leadership development programs, performance analytics and workforce development.

He received his undergraduate degree from the University of Virginia and medical degree from Medical College of Virginia. He is currently a board-certified practicing emergency physician. Considered one of the leading experts in emergency department operations in the U.S., Dr. Crane has taught and led healthcare and emergency department improvement efforts with hundreds of organizations in a wide variety of settings on six continents.

Dr. Crane began his career at Mary Washington Healthcare from 2000 to 2012, where he served as director of operations for his emergency medicine physician group, senior medical director for Stafford Hospital and a member of the Mary Washington Healthcare Board of Trustees. In 2012, Dr. Crane was recruited to work for the Mid-Atlantic Permanente Medical Group as associate regional medical director with oversight of acute care services, telemedicine, innovation and Medicare/Medicaid for Virginia, Maryland and Washington, D.C. From 2014 to 2017, Dr. Crane served as chief clinical officer for the emergency medicine division of Sheridan Healthcare.

Dr. Crane graduated from the Physician Executive MBA Program in 2004 at the University of Tennessee, where he remains on faculty teaching healthcare operations and leadership. Dr. Crane is also an emergency medicine faculty member for The Institute for Healthcare Improvement and serves as an advisor for the National Institute for Health Research’s Collaboration for Leadership in Applied Health Research and Care in Northwest London. He is also a faculty member of the American College of Emergency Physicians ED Directors’ Academy.

Get Started Now